General

Our Facility:

Located in Hatfield, PA our 7000 square foot facility houses our sculpting rooms, two computer controlled robotic CNC machines, 32 units of ice block making equipment, 1300 square feet of freezer space, band saws, ice lathes, chain saws and all sorts of other cool tools modified for sculpting ice.

Our Ice:

All of our crystal clear carving ice is produced within our facility giving us the ability to freeze items into the ice and closely monitor our water quality and clarity. We harvest thirty-two 300 lb. blocks every 3 days.

Lighting and Drainage Equipment:

With the unique and ephemeral medium of ice, proper lighting and drainage management are key to the successful display of sculptures during an event. We have designed and developed our own proprietary discreet drainage equipment and LED lighting to manage these important components, while remaining hidden from guests' view. In most cases, this equipment is included in this price and equipment return is not necessary.

Availability:

We staff our facility to ensure our availability even at high demand times of the year. Although there may be dates that we are completely sold out, ordering early ensures our availability and allows us to properly manage staffing, ice supply, sculpting time and delivery. We ask that you place your order as early as possible in the planning stages of your event. We understand the event industry and last minute additions to events are very common; we do our best to accommodate everything we can.

Payment Terms / Deposits:

A deposit of 50% is required to lock in your date. The deposit is refundable up until 30 days prior to the event. Final payment is due 10 days prior to your date.

Cancellation Policy:

Up until 30 days prior to your event, you may cancel and any deposits held will be refunded in full. Within 30 days, up until 10 days prior to your event, you may cancel but your deposit monies will not be refunded. Within 10 days you may cancel, but no held monies will be refunded.

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